Wednesday, June 13, 2012

How to Get Inside the Logic of Mortgage Servicers
- Channel Jaws 4

I've been dealing with a number of cases where my clients are involved with mortgage companies who do a lot of stupid things that aren't in anybody's interest - totally illogical behavior. I've been trying to get inside the head of the decisionmakers at these companies and figure out why they do things they do. I think I may understand it better. I have been looking at this from the logical rules that apply in the ordinary universe. What I should be doing is applying the rules in the "stupid" universe. Let Richard Jeni explain it.

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