AFSCME 3357-HOF'S BLOG

Are there systematic problems with high end Calypso and Neptune Washing Machines?

Last year, my family bought a Kenmore Calypso washing machine. I paid twice as much as a low-end machine because, according to Consumer Reports, the Calypso delivered good performance, and saved a lot of water. The water savings add up over time to equal or exceed the cost of the washer. We've had no problems with our washer. Anyway, last week we got a mailing from Sears saying that we need to use High Efficiency detergent int he machine. Also, we should clean it once a month and leave the lid open between loads. Although it wasn't stated, the implication was that if we didn't do this, the warranty wouldn't be honored.

This letter from Sears made me curious about what prompted this unsolicited mailing. (We haven't had any problem with our washer. We've had it a little over a year.)

A clarifying note: Whirlpool and Sears (Kenmore) sell washers labeled as Calypso. Maytag sells Neptune. Although the exact mechanism differs between the Calypso and Neptune, both types use a non-traditional method of using vertical cleaning action in a top-load machine instead of the back and forth agitator in a conventional top-loader.

I searched the net over the weekend and found a number of complaints on epinions.com and other sites, but the complaints didn't necessarily form a pattern. There were complaints of mold build up in Calypso and especially Neptune washers. But there were mold complaints about non-high efficiency washers as well. Bottom line, I don't have sufficient evidence to be convinced that there is a systematic problem with these washers, but if you have doubts, you can always buy a cheaper model. Don't let them invalidate your warranty just because you didn't leave the lid up or run a cleaning cycle. Your maintenance requirements can't be changed after the purchase.

For a fairly neutral look at Calypso and Neptune warranty issues, check out the site below.

Washing Machines Product Reviews and Reports by Consumer Search - ConsumerSearch.com