AFSCME 3357-HOF'S BLOG

What's the deal with Santander Losing Payoff Checks?


When you pay off your car, either by the sweat of your brow, trading it in, or refinancing, you don't expect your old finance company to send its collection goons after you for more money. Yet that's exactly what's happening to a number of consumers with Santander auto loans. In two minutes, i was able to find three posted complaints, and I think that I could have spent half a day ferreting more out of internet complaints.

http://santander-consumer.pissedconsumer.com/still-being-harrassed-after-payoff-20110323228329.html; http://www.merchantcircle.com/business/Santander.Consumer.USA.Inc.214-905-4940/review/list; http://www.complaintnow.com/Santander-Consumer-USA:-Loan-Payoff/complaint/complaints/message/show/15259/0/171593/0

Message to car dealers, banks and credit unions: one of the worst customer relations problems that you can have is a consumer who is getting harassed because the check that you sent in didn't get handled properly by Santander. A customer should reasonably expect his/her car dealer or fiancial institution to give a damn that Santander is calling him/her several times a day. If it were me in that situation, I would go on Youtube and complain both about Santander and my financial institution. If you run across this posting and you are having a problem with Santander, please post in the comments. Thanks.

For a marginally relevant video, I couldn't find a good video on Santander, So I'll settle for Santana.